Reference

Privacy Policy Data Protection

We collect and handle account data to run your wallet, process deposits via bKash, Nagad and Rocket, verify withdrawals and keep support tickets open. This policy explains what we collect, how we use it and how you can request changes or deletion.

Account securityData retentionCookie controlAccess requestsContact support
xbet app Privacy Policy Data Protection
DATA SECURITY

How We Protect Your Information

We encrypt account data in transit and at rest, restrict database access to authorised personnel and log every internal query for audit. Session tokens expire after thirty minutes of inactivity. Payment processor integrations use tokenised references so your full wallet credentials never sit in our database.

Encryption standard

All data between your device and our servers uses TLS 1.2 or higher. Account passwords are hashed with bcrypt and cannot be reversed by staff or database queries.

Cookie usage

We set a session cookie to keep you logged in and a preference cookie to remember your game-filter choices. No third-party advertising cookies are placed on xbet app pages.

Data retention

Transaction records are kept for three years to satisfy audit and dispute-resolution requirements. Personal identifiers in closed accounts are anonymised after ninety days unless a legal hold applies.

Third-party sharing

We share deposit and withdrawal data with bKash, Nagad and Rocket processors to complete transactions. Game-session data is sent to provider platforms for bet settlement. No data is sold for advertising.

POLICY CONTACT

Request Access or Deletion

If you want to review the data we hold, request deletion or update your contact details, reach support through the channels below. We respond to access requests within seven business days and provide a summary of stored account data. Deletion requests are processed after any pending withdrawals clear.

Team online

Live chat

Open the chat widget in the account menu to submit a data access or deletion request. Support sees your account ID automatically so verification is faster than email.

Email support

Send your request to our support address with your registered mobile number and account username. We'll verify your identity before releasing account data or processing deletion.

Account settings

View stored payment methods and session preferences in your wallet settings. You can remove saved bKash, Nagad or Rocket details anytime without contacting support.

Common Privacy Questions

We collect your mobile number, chosen username and password hash at registration. When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount for withdrawal verification.

Yes. Contact support via live chat or email with your registered mobile number and we'll send a summary of stored account data within seven business days.

Submit a deletion request through live chat or email support. We'll process it after any pending withdrawals clear. Transactional records remain for audit purposes but personal identifiers are anonymised.

We share transaction data with bKash, Nagad and Rocket to process deposits and withdrawals, and send game-session data to provider platforms for bet settlement. We do not sell your information for advertising.

We use a session cookie to keep you logged in and a preference cookie for game filters. You can disable cookies in your browser, though this will log you out after each session.

Transaction records are retained for three years for audit and dispute resolution. Personal identifiers in closed accounts are anonymised after ninety days unless a legal hold applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.